What worked at 20 people breaks at 100. AI rebuilds it before 500.
You have product-market fit and capital. Now you need the operational backbone that doesn't require tripling headcount every time you 3x revenue.
Working systems in weeks. Built lightweight enough to iterate on, robust enough to survive your next 10x.
The processes that worked at 20 people are breaking at 100.
These aren't people problems — they're architecture problems.
Manual handoffs everywhere
Sales closes a deal, then pings CS in Slack, who creates a ticket, who emails onboarding, who updates the spreadsheet. Every handoff is a dropped ball waiting to happen. At 50 customers it's annoying. At 500 it's a churn driver.
Tool sprawl and data silos
HubSpot for sales, Intercom for support, Notion for docs, Jira for eng, Google Sheets for everything else. Every team bought their own tool. Nobody has a unified view. Your "data strategy" is copy-paste between tabs.
Board asked for metrics you can't produce
NRR, pipeline coverage, activation time, or burn multiple — the board wants them monthly and your team is scrambling to assemble them from 4 different tools every time. Or worse, you're reporting numbers you're not confident in.
Third ops headcount request this quarter
CS wants a renewal coordinator. Sales wants a rev ops analyst. Finance wants a reporting hire. Each request is reasonable on its own. Together they signal that your operational infrastructure isn't scaling with revenue — and hiring is the wrong fix.
Customers are churning before they activate
Onboarding takes 3 weeks. Customers go quiet after week one. By the time CS follows up, they've already decided it's not working. Your time-to-value is a churn driver and you don't have the headcount to white-glove every account.
Every ops headcount request is an automation question.
Before you approve that next hire, ask: is this a person problem or a system problem? If the work is repetitive, data-driven, and follows rules — it's a system problem.
Automate
Customer onboarding workflows. Renewal tracking and outreach triggers. Support ticket routing and first-response. Sales data enrichment and follow-up sequencing. Board deck data assembly. Vendor management and contract tracking.
These are systems problems. AI handles them at any scale.
Hire
Strategic customer relationships. Complex negotiations. Product decisions. Team leadership. Creative problem-solving. Anything that requires judgment, empathy, or navigating ambiguity.
These are people problems. Invest your headcount budget here.
Build the operational backbone before you need it.
The first 30 days
We audit your operational workflows, map the handoffs that break at scale, and identify the 3–5 automations that create the most leverage. Then we build the first one. You have a working system before the month is out.
- Operational scalability audit across your stack
- Process automation prioritization by leverage and internal lift
- First automation deployed and running (typical: 2–3 weeks)
- Build-vs-buy framework for HubSpot, Intercom, Jira, and similar tools
Internal lift required: one ops/eng point of contact, 2–3 hours/week for the first month. We handle implementation.
Ongoing implementation
We ship working AI systems that integrate with your existing tools — HubSpot, Intercom, Slack, Jira, whatever you run. Lightweight enough to iterate on, robust enough to handle 10x your current volume.
- Customer lifecycle automation (onboarding through renewal)
- Revenue operations and pipeline intelligence
- Internal tooling and data pipelines
- Board reporting and investor update automation
We built Soligence as an AI-native company from day one.
CRM: thousands per month → a fraction of the cost
Zero manual data entry. All interactions captured automatically. Natural language access to full client history. Our CRM costs less per year than most startups spend per month on enterprise seat licenses.
Board prep: 2 days → 2 hours
Financial data, pipeline metrics, and operational KPIs pulled from live sources and assembled automatically. Commentary drafted by AI. Our team reviews and edits instead of building from scratch.
Show us what's breaking. We'll show you what to automate first.
Tell us your stage, team size, and the operational pain that keeps you up at night. We'll map the 3–5 highest-leverage automations and build the first one in weeks.
How it works: 30-minute discovery call (no pitch deck) → we walk through your ops stack and show you what to automate first → if there is a fit, scoped proposal with timeline and pricing within one week.